Shipping, Returns, Cancellations & Payment Policy

Shipping Policy

• In-stock orders are shipped within 24 hours.
• Weekend orders are processed on the next business day.
• If a part must be ordered from the manufacturer, it typically takes 2-5 days to arrive to us before shipment to you.
• Most orders ship complete within 2-3 business days, with some parts taking up to 5-6 business days.
• Ground shipping delivery is typically 5–7 days, depending on location.
• Oversized shipments may incur extra charges—approval will be sought before shipping.
• Shipping carriers may be substituted at our discretion to reduce costs.
• We ship spare parts internationally.
• We do not ship COD orders.
• If a part is backordered or discontinued, we will make efforts to find an alternative quickly.

Return Policy

• Contact us to arrange any returns.
• Returns must include a copy of the original invoice.
• A 25% restocking fee applies to all returned parts.
• Parts under $10.00 / AED40 are not returnable.
• All returns must be in resalable condition and in original packaging.
• Used, installed, or tested parts cannot be returned.
• Electrical parts are non-returnable.
• Parts missing or with damaged part number labels are not accepted for return.
• Return requests must be made within 30 days of receiving the item.
• Returns are typically processed within 5–10 business days.
• Core refunds require the part to be returned in the original box, undamaged and original to Ramah alsahra motor.

Cancellation Policy

• Orders may be canceled before shipment.
• If the part was special ordered from the manufacturer, a 25% return fee may apply.

Payment Policy

• We accept all major credit cards, debit cards, and PayPal.
• All payments are processed through a secure SSL-certified checkout to ensure your safety and privacy.